Reference

How Your Privacy Policy Works Here

This policy sets out what we collect when you fund your account via bKash, Nagad or Rocket, how we use it, and the rights you hold over your own information.

Account dataPayment detailsCookies & deviceSupport access
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Jaya 9VIP How Your Privacy Policy Works Here
DATA HANDLING

How We Protect Your Information

Your wallet details stay encrypted in transit, and account access is tied to the mobile number you registered. We keep records as long as they are needed to run payments, settle a withdrawal or meet our obligations, then remove them in line with the law. Each item below covers one part of that handling so you know exactly what we do.

Account security

Login goes through your mobile number, so a stranger cannot reach your balance without access to your phone. That is the first step in keeping your data yours.

Cookie behaviour

We place cookies to remember your session and keep the lobby stable. You can clear them in your browser, and the site still works for basic browsing.

Retention window

Payment records from bKash, Nagad and Rocket stay until a transaction is fully settled, then they are removed or anonymised as your local law requires.

Changes to data

You can ask us to correct an out-of-date number or remove a payment detail you no longer use. We verify the request against your account before acting.

TALK TO US

Privacy Questions & Requests

If you want to see what we hold, correct a detail, or close your account, our team handles each request directly. Send us the request through the channel you prefer and we will confirm what we have before we change or delete anything.

Live support Open a chat from the lobby and ask for the privacy team. We reply to privacy requests during our usual support hours and will confirm receipt in writing.
Support email Send your question with your account number in the subject line. We treat privacy enquiries as urgent and route them to a person, not an automated reply.
Account team For a data access or deletion request, reach the account team straight from your profile page. We will walk you through what is stored and what we can remove.

Your Privacy Policy Questions

These are the questions we hear most often from people using bKash, Nagad and Rocket to fund their accounts. If yours is not here, message support and we will answer it directly.

We hold what you gave us when you registered and what a payment creates: your name, mobile number, wallet reference numbers and your device signal. We do not collect more than the service needs.

Only with the payment partners and security providers who help run the site, and only to complete a transaction or protect your account. We never sell your information.

Ask the account team from your profile page or through live support. We confirm what we hold and send you a written summary so you can check it for yourself.

Yes. Send a deletion request and we remove what we can, though payment records may stay where local law says they must for a set period.

We remove or anonymise wallet details once the balance is settled and the record has served its purpose. Any period is set by the rules of your region.

Contact support straight away and we will freeze account access tied to that number. We check login activity on new devices before anything moves in or out.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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